Refund policy

Return and Refund Policy

Last updated: August 26, 2026

Thank you for shopping with The Healing Haven. This policy explains when we accept returns and refunds for purchases made through our online store.

1. Physical products

We accept return requests for eligible physical products within 7 days after the item is received.

To be eligible, the item must be:
- Unused and in its original condition
- In its original packaging, where applicable
- Accompanied by the order number or other proof of purchase

Items that are used, altered, missing parts, or returned without their original packaging may not qualify for a refund.

2. Non-returnable physical products

Unless required by applicable law, the following items are not eligible for return:
- Used personal-care or hygiene-sensitive items
- Items marked as final sale
- Gift cards
- Products damaged through misuse, improper care, or normal wear and tear

3. Damaged, defective, or incorrect items

Please contact us as soon as possible if your order arrives damaged, defective, incomplete, or different from what you ordered. Include your order number and clear photographs or other proof showing the condition of the item when it was received.

For damaged, defective, incomplete, or incorrect items, the item must be returned first. After we receive it, we will verify that it is the correct item and confirm that the reported issue matches the proof provided and the condition in which it was received. A refund is not automatic and will be approved only after this review. If the returned item is not the correct item, the reported issue cannot be verified, or proof that the issue existed when received is not provided, the refund may be declined.

4. Digital products and downloads

Because digital products are delivered electronically, purchases of digital downloads are non-refundable, except where required by applicable law.

If you have a problem accessing a digital product, contact us with your order number and a description of the issue so we can help resolve it.

5. How to request a return

Before sending anything back, email contact@thehealinghavenwellness.com with your order number, the item you want to return, the reason for the return, and photos if the item is damaged, defective, or incorrect.

Do not send a return to the sender address on the package until we provide return instructions. Unauthorized returns may be delayed or may not be accepted.

6. Return shipping

For a change-of-mind return, the customer is responsible for return shipping costs. For an item that arrived damaged, defective, or incorrect, we will provide appropriate instructions and may cover reasonable return shipping costs.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged while being returned unless required by applicable law.

7. Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method, unless we agree on another remedy or applicable law requires otherwise.

Please allow 7–15 banking days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable, except where required by applicable law.

8. Exchanges and store credit

We do not offer exchanges or store credit.

9. Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has been processed or shipped. Digital products may not be cancellable after access has been provided.

10. Contact us

For return and refund questions, contact:

The Healing Haven
Email: contact@thehealinghavenwellness.com
Address: Stall #4 REDD Building, Villa Olympia Village, Brgy Maharlika, San Pedro City, Laguna 4023