Terms of service

Terms of Service

Last updated: August 26, 2026

Welcome to The Healing Haven. By accessing or using our website, products, or services, you agree to these Terms of Service.

1. Acceptance of terms

By using our services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. If you do not agree with these terms, please do not use our services.

2. Products and services

We strive to provide accurate product descriptions, images, prices, and availability information. We do not guarantee that all information will always be error-free. We may correct errors, update information, limit quantities, refuse orders, or modify or discontinue products as permitted by applicable law.

3. Wellness disclaimer

Our frequency wellness albums, gemstone jewelry, and ritual tools are offered for personal wellness, reflection, and lifestyle use. They are not medical products and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Information on this website is not a substitute for advice from a qualified healthcare professional.

4. Digital products

Digital products are delivered electronically. Access, download, and device requirements may vary by product. Digital purchases are non-refundable and may not be cancelled after access has been provided, except where required by applicable law. Customers experiencing technical access issues should contact us for assistance.

5. Orders and payments

All payments must be completed before orders are processed. We accept the payment methods displayed during checkout. Prices, promotions, and product availability may change without prior notice. We may refuse or cancel an order when necessary, including for suspected fraud, pricing errors, unavailable inventory, or payment problems.

6. Shipping and delivery

Physical-product processing and delivery estimates are described in our Shipping Policy. Delivery times are estimates and may be affected by couriers, customs, weather, public holidays, peak seasons, or other circumstances outside our control.

7. Returns, refunds, and cancellations

Returns and refunds are governed by our Return and Refund Policy. We do not offer exchanges or store credit. Refunds for eligible physical products are conditional on return, receipt, inspection, and verification of the correct item and reported issue. Order cancellation is not guaranteed after processing has begun. Digital products may not be cancelled after access has been provided.

8. Customer responsibilities

You agree to provide complete and accurate account, billing, delivery, and contact information. You must not use our services for unlawful purposes, submit false information, interfere with the website, attempt unauthorized access, or copy or misuse our content.

9. Intellectual property

Unless otherwise stated, store branding, original text, images, designs, digital products, and other original content are owned by or licensed to The Healing Haven and are protected by applicable intellectual-property laws. You may not reproduce, distribute, sell, or commercially exploit them without permission.

10. Third-party services and links

Our store may use or link to services operated by Shopify, payment providers, couriers, social networks, and other third parties. Their separate terms and policies may apply. We are not responsible for third-party websites or services outside our control.

11. Limitation of liability

To the fullest extent permitted by applicable law, The Healing Haven will not be liable for indirect, incidental, special, or consequential loss arising from use of the website, products, or services. Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

12. Privacy

Our collection and handling of personal information are governed by our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this website with a revised date. Continued use of the services after an update constitutes acceptance to the extent permitted by applicable law.

14. Contact

Questions about these Terms may be sent to:

The Healing Haven
Email: contact@thehealinghavenwellness.com
Phone: +63 960 859 2466
Address: Stall #4 REDD Building, Villa Olympia Village, Brgy Maharlika, San Pedro City, Laguna 4023, Philippines